Frequently asked questions

How can I book a vehicle

The vehicle can be booked at our office at Dr. Mustafa Pintola 23 Ilidza inside Hotel Hollywood, by telephone to our well-known phone numbers (+38762 / 22 33 11 and +38761 / 54 54 56), email address ( or by completing the booking procedure on our website.

What is the minimum age to rent a car?

What documents do I need for renting a car in Destination Rent A Car ?

If I want to cross the border of Bosnia and Herzegovina do I need any additional documents from Destination Rent A Car?

Where can I pick up my vehicle ?

Do I get the vehicle clean and do I have to return it clean and washed?

If I have delivered the vehicle dirty am I required to pay a car wash?

Can I drive with an international driver's license?

May I extend my reservation?

Am I allowed to return the vehicle later than booked?

If I was late with the handing over of vehicle for 2 hours or more, can I keep the car for another day with it considering that I was charged an extra day of rental?

What kind of insurance is included in the contract / reservation?

Are personal belongings in the vehicle insured?

How can I cancel my reservation?